Privacy Policy

This Privacy Policy describes how custom.jaringancanggih.web.id (“the Website,” “we,” “us,” or “our”) collects, uses, processes, and protects your personal data when you visit and use our website, custom.jaringancanggih.web.id. We are committed to protecting your privacy and ensuring you have a positive experience when using our services.

Your privacy is of utmost importance to us. This policy aims to be transparent about what information we gather, why we gather it, how we use it, and your rights concerning your personal data. By accessing or using our Website, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service. If you do not agree with this policy, please do not use our Website.

1. Introduction and Scope of This Policy

This Privacy Policy applies to the website https://custom.jaringancanggih.web.id/, which operates under the company name custom.jaringancanggih.web.id. Our website specializes in providing information, services, and resources related to Home Exterior improvements. This includes, but is not limited to, information on roofing, siding, windows, doors, landscaping, decks, patios, driveways, exterior painting, and other related home improvement services and products.

We understand that you are entrusting us with your personal information, and we are committed to being good stewards of that information. This Privacy Policy covers data collected online through our Website only. It does not apply to information collected offline or by third-party websites that may be linked to or from our Website.

Key Definitions for Clarity:

• Personal Data: Any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
• Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Cookies: Small files stored on your device (computer or mobile device).
• Data Controller: The natural or legal person who (alone or jointly with others) determines the purposes and means of processing personal data. For the purpose of this Privacy Policy, we are the Data Controller of your Personal Data.
• Data Processor (or Service Provider): Any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
• User / You: The individual accessing or using our Service, who is the subject of Personal Data.
• Website: Refers to custom.jaringancanggih.web.id.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you. The type of information we collect depends on how you interact with our Website.

2.1. Personal Data You Voluntarily Provide Directly

When you interact with our Website, you may voluntarily provide us with Personal Data. This data is collected when you:

• Request a Quote or Consultation: To provide you with an accurate quote for home exterior services or to schedule a consultation, we may ask for:
  • Contact Information: Your full name, email address, phone number, and physical property address (for service assessment).
  • Project Details: Information about your specific home exterior project, such as the type of service needed (e.g., roofing replacement, siding repair, window installation), property type, preferred materials, budget range, project urgency, and any specific requirements or preferences you have.
  • Photographs/Files: You may choose to upload photos or diagrams of your home exterior project to help us better understand your needs.
• Fill Out Contact Forms or Inquire:
  • Communication Data: Your name, email address, and the content of your message or inquiry.
• Subscribe to Our Newsletter or Marketing Communications:
  • Email Address: To send you updates, promotional materials, and information relevant to home exterior trends and services.
• Participate in Surveys, Contests, or Promotions:
  • Demographic Information: Such as your age, gender, household income, postcode, which helps us understand our audience better.
  • Feedback: Your opinions and responses to survey questions.
• Create an Account (if applicable in the future):
  • Account Credentials: Username, password.
  • Profile Information: Any additional details you choose to add to your user profile.
• Post Comments, Reviews, or Testimonials:
  • User-Generated Content: Your name (or a chosen pseudonym) and the content of your comment, review, or testimonial.

2.2. Data Collected Automatically

When you access our Website, certain information is automatically collected through technology, even if you don’t actively provide it.

• Usage Data: This includes information about how you access and use our Website. This Usage Data may include:
  • Your computer’s Internet Protocol (IP) address.
  • Browser type and version.
  • Operating system.
  • Referring/exit pages.
  • The pages of our Website that you visit, the time and date of your visit.
  • The time spent on those pages.
  • Unique device identifiers and other diagnostic data.
  • Clickstream data (the path you take through our Website).
  • Search terms you use on our Website.
• Device Information: We may collect information about the device you use to access our Website, including hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Data: We may use your IP address to infer your approximate geographical location to provide localized content (e.g., service providers in your area) or for analytics purposes. You can disable location services in your device settings.

2.3. Information Collected Through Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

We use various types of cookies for different purposes:

• Essential/Strictly Necessary Cookies: These cookies are essential to enable you to browse our Website and use its features, such as accessing secure areas of the site or remembering items you’ve added to a cart. Without these, the Website may not function correctly.
• Performance/Analytics Cookies: These cookies collect information about how you use our Website, such as which pages you visit most often, and if you receive error messages from web pages. These cookies do not collect information that identifies you and are used only to improve how the Website works.
• Functionality Cookies: These cookies allow our Website to remember choices you make (such as your preferred language or region) and provide more personalized features. They may also be used to provide services you have requested, like watching a video or commenting on a blog.
• Advertising/Targeting Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more details on managing cookies, please see Section 4.

2.4. Information from Third Parties

In some instances, we may receive information about you from third-party sources. For example, if you interact with us on social media platforms, the social media platform might share certain information about you with us (e.g., your public profile information). We may also receive data from analytics providers or other partners that help us understand web traffic and user behavior. We only accept data from third parties where they confirm that they are legally entitled to disclose such data to us.

3. How We Use Your Information

We use the collected data for various purposes, primarily to provide, maintain, and improve our services, and to communicate with you. Our legal basis for processing your data generally falls under one of the following categories:

• Performance of a Contract: To fulfill services you’ve requested.
• Legitimate Interests: To improve our services, understand user behavior, protect our rights, or for direct marketing where permissible.
• Consent: Where you have explicitly given us permission to do so.
• Legal Obligation: To comply with legal requirements.

Specifically, we use your information for the following purposes:

• To Provide and Maintain Our Service: This includes ensuring the Website functions correctly, monitoring its usage, and keeping it secure.
• To Deliver Requested Services: To process your requests for quotes, schedule consultations, provide information about home exterior services, and facilitate project management.
• To Personalize Your Experience: To tailor content, recommendations, and services that are most relevant to your interests in home exterior improvements.
• To Communicate With You:
  • To respond to your inquiries, comments, and requests.
  • To send you crucial updates about your service requests or our policies.
  • To send you newsletters, marketing, or promotional materials and other information that may be of interest to you, based on your preferences. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
• For Analytics and Website Improvement: To understand how our Website is used, identify trends, measure the effectiveness of our content, improve user functionality, and diagnose technical issues. This helps us optimize our Website and services.
• For Security Purposes: To detect, prevent, and address technical issues, fraud, and other illegal or harmful activities, and to protect the security and integrity of our Website and user data.
• For Marketing and Advertising: To conduct direct marketing, display targeted advertisements, and assess the effectiveness of our marketing campaigns.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements, respond to legal requests, and protect our rights and interests, or those of our users.
• To Facilitate Business Operations: For internal administration, auditing, reporting, and management.

4. How We Share Your Information

We may share your Personal Data with third parties in specific situations, primarily to facilitate services on our behalf, improve our Website, or comply with legal requirements. We do not sell your personal data to third parties.

• Service Providers: We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples of service providers include:
  • Hosting Providers: For storing our Website data.
  • Analytics Providers: Such as Google Analytics, to track and report Website traffic.
  • Customer Relationship Management (CRM) Systems: To manage customer interactions and compile data.
  • Email Marketing Services: To send newsletters and promotional communications.
  • Payment Processors: If we offer direct payments for specific services (we do not store or process your credit card details; they are provided directly to our third-party payment processors).
  • Cloud Storage Providers: For secure data storage.
• Business Partners (with your explicit consent): For certain home exterior services, we may collaborate with trusted third-party contractors, suppliers, or specialized service providers (e.g., local siding installers, window manufacturers). If your request involves engaging such partners, we will explicitly seek your consent before sharing your project details and contact information with them, allowing them to provide quotes or services directly.
• Legal Compliance and Protection: We may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation (e.g., court order, subpoena).
  • Protect and defend the rights or property of custom.jaringancanggih.web.id.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, asset sale, or other business transaction, your Personal Data may be transferred as an asset. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including marketing, analytics, and research.

5. Cookies and Your Choices

As mentioned, we use cookies and similar tracking technologies. You have significant control over how cookies are used on your device.

• Browser Settings: Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. The “Help” section of your browser usually provides instructions on how to do this.
• Opt-Out Links: Some third-party advertisers and service providers offer direct opt-out mechanisms for their tracking technologies.
  • For Google Analytics, you can install the Google Analytics opt-out browser add-on.
  • For targeted advertising, you can visit the Network Advertising Initiative (NAI) Opt-Out Page or the Digital Advertising Alliance (DAA) Opt-Out Page.
• Cookie Consent Banners: When you first visit our Website, you may see a cookie consent banner. This allows you to accept or decline certain categories of cookies.
• “Do Not Track” Signals: Some web browsers offer a “Do Not Track” (DNT) feature. Currently, there is no universally agreed-upon standard for how to respond to DNT signals, and our Website may not specifically respond to them.

Please note that if you disable or refuse cookies, some parts of our Website may become inaccessible or not function properly.

6. Data Security

The security of your data is paramount to us. We implement a variety of technical, administrative, and physical security measures to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt data in transit between your browser and our servers.
• Access Controls: Access to your Personal Data is restricted to authorized personnel who need the information to perform their job functions.
• Regular Audits: We conduct regular reviews of our data collection, storage, and processing practices to guard against unauthorized access.
• Employee Training: Our employees are trained on the importance of data privacy and security.

However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. You are also responsible for maintaining the confidentiality of any passwords or other credentials associated with your use of our Website.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

• Service-Related Data: Information collected for quotes, consultations, or project inquiries will be retained for the duration of the service engagement and for a reasonable period thereafter to facilitate follow-up, provide warranties, or address any post-service queries.
• Marketing Data: If you have subscribed to our newsletter, your email address will be retained until you unsubscribe.
• Analytics Data: Usage Data and data collected via cookies will be retained for a period determined by our analytics providers (e.g., Google Analytics).
• Legal Requirements: In some cases, legal obligations may require us to retain certain data for specific periods (e.g., tax records, contractual agreements).

When your Personal Data is no longer required, we will securely delete or anonymize it.

8. Your Data Protection Rights

Depending on your geographical location and applicable data protection laws, you may have various rights regarding your Personal Data. We are committed to facilitating the exercise of these rights. To exercise any of these rights, please contact us at [email protected]. We may require you to verify your identity before responding to such requests.

8.1. General Rights (Applicable Globally with Varying Specifics)

• The Right to Access: You have the right to request copies of your Personal Data that we hold.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (“Right to Be Forgotten”): You have the right to request that we erase your Personal Data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your Personal Data, under certain conditions (e.g., for direct marketing).
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: If we are processing your Personal Data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8.2. Specific Regional Data Protection Regulations

A. European Economic Area (EEA), UK, and Switzerland (Under GDPR)

If you are a resident of the European Economic Area (EEA), the UK, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR) in addition to the general rights mentioned above:

• Right to Lodge a Complaint: You have the right to complain to a supervisory authority if you believe your rights under GDPR have been violated. For the EU, you can find your local Data Protection Authority here: https://edpb.europa.eu/about-edpb/board/members_en. For the UK, it is the Information Commissioner’s Office (ICO).

B. California Residents (Under CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your Personal Data:

• Right to Know: You have the right to request that we disclose what Personal Information we collect, use, disclose, and sell/share.
• Right to Delete: You have the right to request the deletion of your Personal Information, subject to certain exceptions.
• Right to Opt-Out of Sale/Sharing: We do not sell your personal data in the traditional sense. However, the CCPA defines “sale” broadly to include sharing for cross-context behavioral advertising. You have the right to opt-out of such “sharing” of your Personal Information. We will honor “Global Privacy Control” (GPC) signals in your browser settings.
• Right to Correct Inaccurate Personal Information: You have the right to request the correction of inaccurate personal information that we maintain about you.
• Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information to that which is necessary to perform the services or provide the goods reasonably expected by an average consumer.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise your CCPA/CPRA rights, please contact us at [email protected]. You may also be able to submit requests through an authorized agent.

C. Other U.S. States (Virginia, Colorado, Utah, Connecticut)

Residents of other U.S. states with comprehensive privacy laws (e.g., Virginia’s CDPA, Colorado’s CPA, Utah’s UCPA, Connecticut’s CTDPA) have rights similar to those under the CCPA/CPRA, including rights of access, deletion, correction, and opting out of the “sale” of personal data and targeted advertising. We extend these rights to you where applicable.

D. Canada (Under PIPEDA and Provincial Laws)

If you are a resident of Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) and similar provincial laws grant you rights, including the right to access your personal information and request corrections. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

E. Brazil (Under LGPD)

If you are a resident of Brazil, the Lei Geral de Proteção de Dados (LGPD) grants you rights similar to those under the GDPR, including the right to access, rectify, erase, confirm the existence of processing, and exercise data portability.

8.3. Exercising Your Rights

To exercise any of your data protection rights, please contact us by email at [email protected]. Please clearly state which right you wish to exercise. We will respond to your request within a reasonable timeframe (typically within one month, but potentially longer for complex requests, in which case we will inform you). We may ask you to provide additional information to verify your identity before processing your request to ensure that personal data is not disclosed to any person who has no right to receive it.

9. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside of Indonesia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Indonesia and process it there.

By submitting your Personal Data, you agree to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place ensuring the security of your data and other personal information. Where necessary, we will implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data during international transfers.

10. Children’s Privacy

Our Website is not intended for use by individuals under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy.

We will also notify you via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Website after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, your Personal Data, or your rights, please do not hesitate to contact us:

By email: [email protected]

Company Name: custom.jaringancanggih.web.id
Website URL: https://custom.jaringancanggih.web.id/

We will endeavor to respond to your inquiries promptly and thoroughly.